Women, Identity and India's Call Centre Industry By J.K. Tina Basi

Women, Identity and India's Call Centre Industry By J.K. Tina Basi

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This book examines the concept of globalized identities and the way in which agency is exercised over identity construction by women working in India’s transnational call center industry. Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call center workers and the role of women’s participation in the global labor market. The author uses social, cultural, and historical factors to create a framework for examining the processes of identity construction. Within this framework, the book explores the impact of the call center labor process on the social landscape of urban centers in India and the way in which this has impacted upon transformations and shifts in society with relation to gendered, sexual, and generational relationships. Highlighting the significance of identity in a globalized world, the author argues that identity acts as one of the most powerful constructs in transforming global ‘scapes’ and flows of culture and economics. This book will be of interest to academics working on South Asia, gender and labor studies and issues of globalization, identity and social change.